MISSION STATEMENT
You are here: About Us > Mission Statement

	Increasing service offerings.
	Increasing availability and accessibility to current and future customers.
	Creating innovative, unique, and cost-effective solutions.

All services are competitively priced and targeted to small- to medium sized businesses, the public and small office/home business (SOHO) customers. DigiServ™ Technologies cc feels that this market segment has largely been neglected because of the amount of "hand-holding" required by this segment. And the inability to pay the astronomical fees charged by many ISP's for typically poor services and user support.

By working to simplify the creation, management, and support of our services, the company will enable customers to perform many tasks themselves, or automating these tasks based on the customers stated needs. This makes our pricing more competitive, the customers' perception of service is high, and the operation as a whole is more reliable.

With current facilities, the company can do the following:

	Handle an unlimited number of dial-up users
	Handle up to 750-1000 web sites per server
	Handle an unlimited number of email users.



BACKGROUND

DigiServ™ Technologies cc is a modernised, full-service HSP, offering dial-up and web design, Web and virtual domain hosting, Domain Name Registrations and professional reseller solutions. The company allows people and companies to access and publish documents on the World Wide Web without the need to hire full-time system administrators, costly high-speed network connections, dedicated servers, and other similar expenses or expertise. The company provides many of the services that customers need to get online. The company provides both connectivity and consulting on topics ranging from office automation to web site planning. The company has ongoing research and development to provide solutions to current customer issues (e-commerce, ease-of-use features, etc.) and to develop new products and services which enable the company to enter and compete in new markets and attract new customers.

DigiServ™ Technologies cc makes a concerted effort to keep customers informed and to remedy problems in the shortest possible times. The company has lost very few customers to technical support issues, and will continue to make high quality support one of its primary goals.

DigiServ™ Technologies cc offers email, fax, and sms support 24 hours a day, 365 days a year.

DigiServ™ Technologies cc proven record and current standing monthly aggregate of 99.998% network uptime sets a new standard for reliability. It translates to less than 35 seconds of downtime per month. Something very rare in today's industry.

The company's servers all have what we like to call watchdogs, if any vital server component such as e-mail, web server, excessive cpu load, or a hardware failure the company will automatically receive notification via SMS and email with server ID every 5 minutes until the problem is fixed. This system has allowed DigiServ™ Technologies cc to quickly correct problems that may go unnoticed for long periods of time, it also gives the company peace of mind knowing that they can meet and exceed our 99.9% uptime guarantee.

DigiServ™ Technologies cc is currently the lowest-priced provider in South Africa for most commercial services, and its reputation has been consistently high. Size gives the company a competitive advantage, in that it can see where the industry is going and move in that direction more quickly than the competition. This also allows the company to be more efficient at recruiting and hiring highly creative and talented individuals who tend to shy away from large "corporate" environments. The company has worked to overcome old mistakes made by existing ISP's by the members/management being technically savvy individuals.