http://www.digiserv.biz/clients/announcements.php Tue, 22 Apr 2008 15:00:21 SAST http://www.digiserv.biz/clients/announcements.php?id=16 Tue, 22 Apr 2008 00:00:00 SAST During the past few months we have received a lot of valuable feedback and requests from clients to extend our 17-day payment term. We have listened to all your suggestions and from the 25th of April 2008 all Invoices will now be generated 30 days prior to due date. An "Invoice Unpaid Reminder" will be emailed to you 7 days before the Invoice is due and an "Overdue Reminder" 1 day after due date. Should payment still not be received within 2 days after due date our automated billing system will suspend the account and a "Suspension" email will be sent to you. You will also receive a "Second Overdue Reminder" 5 days after due date and a "Third Overdue Reminder" 10 days after due date. On the 14th day after due date (44 days since the Invoice was generated) the suspended account will be terminated from our servers including all website files and emails. Should you wish to re-instate your account after the termination process we would not be able to provide you with a backup since this will also be deleted from our backup servers upon termination. A re-activation fee of R55 will be charged to your account if the hosting account has been terminated. Pleaste Note: If your primary email address is hosted on the account/domain we host and your account is suspended you will not be able to receive these email reminders. We encourage clients to login to their Client Area regularly to view any outstanding invoices under section "My Invoices". The Client Area is online 24/7 and clients can view past and current Invoices at any time without the need to request it from our Billing Department. Over Usage Invoices for bandwidth and/or disk space are not subject to the above terms and are due on the date that the Invoice was generated. Hosting accounts for which such Invoices are generated won't be suspended until 7 days after due date. Clients can also make use of the Pre-Funding System located in the Client Area to prevent account suspension. This is a great tool for clients who have the money now rather than later. If you find yourself able to pay for your hosting account now, but do not have an invoice to apply the payment too, the new "Add Funds" feature in the Client Area will allow you to do so. We are confident that the change in payment terms will be welcomed and offer clients those extra few days to arrange payment. http://www.digiserv.biz/clients/announcements.php?id=17 Tue, 22 Apr 2008 00:00:00 SAST We would like to remind clients that they are able to submit, view, and respond to tickets from one location and that is the Client Area. Even though the Support Centre is still a place to submit tickets for non-customers, it is REQUIRED that all current clients submit tickets from the Client Area or as an alternative by email as long as the email address you are sending from is added as a primary email address or an additional contact in your Client Area. Support tickets received from an email address not listed in your Client Area will be automatically closed without a response. We therefore ask that you login to you Client Area to update your details and use your Client Area as a central point for opening Support Tickets. How to open a Support Ticket through your Client Area Login to your Client Area. Next click on “My Support Tickets”. Next click on “Submit Ticket”. You can also view and respond to your ticket by clicking on the Ticket Subject line. http://www.digiserv.biz/clients/announcements.php?id=15 Mon, 10 Mar 2008 00:00:00 SAST Due to the new VAT regulations announced in the Budget 2008, SARS informed our Auditors that we were able to de-register for VAT effective 01 March 2008. SARS however informed our Auditors this morning that they had misinformed them of the new VAT regulations and it has not yet been passed by the government. Our de-registration for VAT has therefore been reversed and we are in the process of updating our prices on our website and client area to include VAT of 14%. Customers who have been invoiced this month without VAT will receive an amended Invoice during the next couple of days which will include VAT of 14%. Due to the de-registration being reversed we are still a VAT Vendor and we are required by law to charge our South African customers VAT. We apologise for this misunderstanding and any inconvenience this has caused to our customers. http://www.digiserv.biz/clients/announcements.php?id=14 Fri, 29 Feb 2008 00:00:00 SAST With effect from the 2nd of March 2008 there will be changes in pricing. Please refer to our www.digiserv.biz website for updated prices. This will be applicable to all orders placed on or after 2nd of March 2008. Existing Customers: The new pricing structure will only be effective on the first day of your next Renewal Term (Monthly, Quarterly, Semi-Annual, Annual, or Biennial) after the 12th of March 2008 and if you do not give a notice of non-renewal as per our TOS, we shall deem that you have accepted the new fee for that Renewal Term. http://www.digiserv.biz/clients/announcements.php?id=13 Fri, 21 Dec 2007 00:00:00 SAST Our Client Area has been updated during the past week to include many new features as listed below. New Shopping Cart Ordering System The all new shopping cart system has had a lot of time spent on its planning and development to ensure it is as feature rich and yet straight forward for you the client as possible. We believe that because of that time spent, it will be the best cart system available today – let’s see if you agree too! As you would expect, it allows for multiple products, add-ons and domains to be ordered in a single order and be paid for in a single transaction. For those ordering just a single package with a domain you won’t notice much difference compared with the old single product only order form as you are guided through adding a product in the same way, but for those wanting to order more, the options are right there for you. The system will also highlight to you the client if a domain doesn’t have hosting, and provide a link to add hosting to it. It also provides a new and easier way for an existing client to order add-ons for their existing packages. Each item can be configured and then added to the cart, and items can then have their configuration changed or be removed and shopping can then be continued. The cart also features a new streamlined checkout system which makes it clearer to you the client what you are ordering, what you are going to pay for it and when you are submitting the order. Along with the new contacts feature, it will also be possible for you to specify WHOIS details for the domains in the order that are different to their main account details and thus allow ordering of domains for others (reselling). New Clients Contacts Feature The clients’ contacts feature allows for multiple email addresses per client and the configuration of what type of emails they receive. Clients can manage contacts from the Client Area adding an unlimited number of additional contacts to receive emails and setting one contact as the default contact for billing. Emails will then be sent to the main account email and CC’d to any applicable contacts. The billing contact is used for the invoices payee details and submitted with any credit card payment attempts. The support ticket system will also allow tickets to be opened under the clients account if received from any email belonging to one of the contacts under your Client Area. New Account Pre-funding The account pre-funding of credit allows customers to add credit to their account in advance of payments being due ready to be automatically applied to invoices as they are generated. The idea of this is for situations where the client would otherwise be unable to pay, for example if they are going on holiday during the time when a payment will be due and so by adding credit this would take care of it before they leave. http://www.digiserv.biz/clients/announcements.php?id=12 Fri, 14 Dec 2007 00:00:00 SAST DigiServ™ Technologies cc is proud to announce that we now offer an easy and efficient online credit card payment facility. This allows customers to settle outstanding invoices in a secure online environment without the complications of transfers, cheques or debit orders. To pay by credit card you need to login to your Client Area, click on "My Invoices" and select any invoice that is marked "Unpaid". Click on "View Invoice" and once the Invoice has opened select "Credit Card" from the drop-down menu underneath the "UNPAID" logo. Your Invoice will now automatically update to Credit Card and you can proceed by clicking on the "Pay by Credit Card" button. Credit card transactions will be processed through Netcash’s secure payment gateway, a South African credit card gateway. No credit card details are stored on the website or in any database. At the time of placing the payment, Netcash establishes an SSL3 secure link with the browser and presents the next page which contains the DigiServ™ Technologies cc logo and displays the reference number, description with Invoice number and the amount provided by DigiServ™ Technologies cc. It also contains fields for the cardholder to enter the necessary card details. The transaction details are presented to the bank and an authorization is obtained for the amount of the Invoice. The transaction will complete within 30 seconds. We will capture this payment against your account and your Invoice will be automatically updated to PAID. Accepted Credit Cards: Visa and MasterCard