CONTACT DETAILS
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We really are proud of the excellent level of personal service we give to our customers. We don't make you wait two days for a reply to your email, we usually respond within two or three hours and it's always by a friendly human being! If we can help with other technical issues, we always do our best to either provide assistance, or point you in the right direction on the web for the exact information you need. We are just an email away 24/7.

We request that for all billing, sales and technical support issues our customers please use the support desk to submit a support request. Click here to submit a ticket.

POSTAL ADDRESS

DigiServ™ Technologies cc
PO Box 11627
Wierdapark South
South Africa
0057

PRODUCT AND SALES INORMATION

Email: sales@digiserv.biz
Telephone: +44 0870 4794840
Fax: +27 86 565 0039
Hours: Monday - Sunday 8 AM - 11 PM (CAT)
Response Time: Within 30 minutes - 6 hours max

CUSTOMER SUPPORT TEAM

Email: support@digiserv.biz
Telephone: +44 0870 4794840
Fax: +27 86 565 0039
Hours: Monday - Sunday (24/7/365)
Response Time: Within 30 minutes - 6 hours max

CORPORATE DEVELOPMENT INFORMATION

Email: corporate@digiserv.biz
Fax: 086 565 0039
Hours: Monday - Friday 9 AM - 6 PM (CAT)
Response Time: Within 1 - 24 hours

ACCOUNT AND BILLING INFORMATION

Email: billing@digiserv.biz
Telephone: +44 0870 4794840
Fax: +27 86 565 0039
Hours: Monday - Friday 8 AM - 11 PM (CAT)
Saturday 9 AM - 11 PM (CAT)
Sunday 3PM - 11 PM (CAT)
Response Time: Within 30 minutes - 12 hours max

NETWORK ADMIN

Email: admin@digiserv.biz
Fax: 086 565 0039
Hours: Monday - Sunday 9 AM - 10 PM (CAT)
Response Time: Within 1 - 24 hours

ABUSE DEPARTMENT / REPORT ABUSE

Email: abuse@digiserv.biz
Fax: 086 565 0039
Hours: Monday - Sunday 9 AM - 10 PM (CAT)
Response Time: Within 1 - 24 hours

Open a Support Ticket

Experiencing any problems with your account or service? Notify us of your problem here, and our customer support team will attend to you shortly.

Knowledgebase

If you've got a question, before contacting us about it you may want to see our knowledgebase for an answer! Our knowledgebase covers 80% of frequently asked questions that get sent to us!

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EMERGENCY LINE

The emergency line should be used when you cannot get through to us by e-mail or fax. Before dialling the emergency line, please submit a support ticket to the support desk so that our technicians can get back to you. Dial +27 12 663 5201 and leave a message with a short description of the problem, your domain name, username and contact email address. The message will then be forwarded to our support staff to attend to your problem. You will be informed by email/fax/sms once it has been resolved.

Voice-Box Number:
+27 12 663 5201

For security purposes we request that all users have opened up a previous ticket before sending a voicemail to our stand-by technicians. If you have not submitted a ticket through your client area, then your request will go un responded. This is for emergency purposes only so please do not abuse this service.