CONTACT DETAILS
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We really are proud of the excellent level of personal service we give to our customers. We don't make you wait two days for a reply to your email, we usually respond within two or three hours and it's always by a friendly human being! If we can help with other technical issues, we always do our best to either provide assistance, or point you in the right direction on the web for the exact information you need. We are just an email away 24/7.

We request that for all billing, sales and technical support issues our customers please use the support desk to submit a support request. Click here to submit a ticket.

POSTAL ADDRESS

DigiServ™ Technologies CC
PO Box 11627
Wierdapark South
South Africa
0057

PRODUCT AND SALES INFORMATION

Email: sales@digiserv.biz
Office Hours: Monday - Sunday 8 AM - 11 PM (CAT)
Ticket Response Time: Within 30 minutes - 3 hours max
Call Centre #1: +27 (0)10 500 4700 (South Africa)
Call Centre #2 : +44 (0)870 479 4840 (United Kingdom)
Fax: +27 (0)86 565 0039

CUSTOMER SUPPORT TEAM

Email: support@digiserv.biz
Office Hours: Monday - Sunday (24/7/365 incl. public holidays)
Ticket Response Time: Within 30 minutes - 3 hours max
Call Centre #1: +27 (0)10 500 4700 (South Africa)
Call Centre #2 : +44 (0)870 479 4840 (United Kingdom)
Fax: +27 (0)86 565 0039

CORPORATE DEVELOPMENT INFORMATION

Email: corporate@digiserv.biz
Fax: +27 (0)86 565 0039
Office Hours: Monday - Friday 9 AM - 6 PM (CAT)
Response Time: Within 1 - 24 hours

ACCOUNT AND BILLING INFORMATION

Email: billing@digiserv.biz
Office Hours: Monday - Friday 8 AM - 11 PM (CAT)
Saturday 9 AM - 11 PM (CAT)
Sunday 11AM - 11 PM (CAT)
Ticket Response Time: Within 30 minutes - 3 hours max

Call Centre #1: +27 (0)10 500 4700 (South Africa)
Call Centre #2 : +44 (0)870 479 4840 (United Kingdom)
Fax: +27 (0)86 565 0039

ABUSE DEPARTMENT / REPORT ABUSE

Email: abuse@digiserv.biz
Fax: +27 (0)86 565 0039
Office Hours: Monday - Sunday 9 AM - 11 PM (CAT)
Response Time: Within 1 - 24 hours

Open a Support Ticket

Experiencing any problems with your account or service? Notify us of your problem here, and our customer support team will attend to you shortly.

Knowledgebase

If you've got a question, before contacting us about it you may want to see our knowledgebase for an answer! Our knowledgebase covers 80% of frequently asked questions that get sent to us!

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EMERGENCY LINE

Our servers are constantly monitored to ensure that they are running smoothly and their connection to the internet is being maintained. If a server or services become unavailable or lose connectivity to the internet, we are immediately paged and we are usually working on a solution before users are even aware of a problem.

Please see our server status page and maintenance notice board for any current/previous known issues with our servers.

In order to serve you better and give you access to support 24 hours a day, 365 days a year, we have instituted an emergency support voicemail box. This can be accessed in emergencies by calling into our phone system.

An emergency is defined as a website or server that is actively down and after extensive troubleshooting, has been determined to most likely be a problem on our end. We ask that you only use this option in the most extreme cases as this will page a number of system administrators. All other support options MUST be pursued before using this option. We also ask that if your website is having problems, you make sure to test it from different computers and computer networks first to make sure the problem is not on your end.

Emergency Voice-Box Number:
+27 (0)31 916 5389

For security purposes we request that all users have opened up a previous ticket before sending a voicemail to our stand-by technicians. If you have not submitted a ticket through your client area, then your request will go un responded. This is for emergency purposes only so please do not abuse this service. Customers found to be abusing this service will be billed at R340 per hour for unnecessarily alerting our stand-by-technicians.