Contact Details
How To Get In Contact With Us

24/7 Customer & Tech Support

Need To Contact Us?


We are really proud of the excellent level of personal service we give to our customers. We don't make you wait days for a reply to your email, we usually respond within an hour and it's always by a friendly human being! If we can help with other technical issues, we always do our best to either provide assistance, or point you in the right direction on the web for the exact information you need. We are just an email away 24/7.

We request that for all billing, sales and technical support issues our customers please use the client area to submit a support request.


Online Support & Client Area System

Available 24x7

Access & Pay Invoices, update billing details, view subscribed services + domain names, affiliate tracking, add authorized contacts, order additional services/add-ons, submit cancellations, submit/view/reply to support tickets, manage passwords and much more.


Sales Department

Hours Mon-Sun 8am - 11pm

Sales related issues for domains, hosting and add-on services. Activation/Cancellation/Amendments of orders, verification of customer details, confirmation of pricing, pre-sales.

  • Email: sales@digiserv.biz
  • Average Response time: 30-60 minutes
  • Maximum Response time: 3 hours [after which the ticket is escalated]

Technical Support Department

Hours 24x7 incl. Public Holidays


All technical and customer support issues (Level 1 to 3). If you are experiencing any technical problems with your service please report the the issue to us to allow our technicians to assist you in resolving the matter as quickly as possible.

Please note: Support tickets must be submitted through the email address listed in your client area (the email address you use to login to your client area account on our website). Your client area provides 24/7 access to past and current tickets, you can view our response, reply and open a new ticket, even if you do not have access to your emails. To help us assist you to the best of our ability we require that you provide full details of the problem, all relevant error messages, usernames/passwords incl. screen shots of the problem you are experiencing.

  • Email: support@digiserv.biz
  • Average Response time: 30-60 minutes
  • Maximum Response time: 3 hours [after which the ticket is escalated]

Accounts/Billing Department

Hours Mon-Sun 8am - 11pm

Account & Billing Queries, Invoices, Proof of Payments, Cancellations, Suspensions & Re-activation.

Please note: Proof of payments must be a valid bank conformation, indicate our banking details, the amount and the Invoice/Payment Reference number.

  • Email: billing@digiserv.biz
  • Average Response time: 30-60 minutes
  • Maximum Response time: 3 hours [after which the ticket is escalated]

Complaints Department

Hours Mon-Sun 8am - 6pm

We aim to deliver excellent service to all our customers, however we realise that issues can arise from time to time that need to be escalated. At DigiServ, we are committed to resolving your issues and concerns as quickly and efficiently as possible.


Feedback

Hours Mon-Sun 8am - 6pm

We'd love to hear about your experience with DigiServ. Please feel free to provide constructive criticism as well as positive comments regarding your experience with us. You may also use the Web link below and post a testimonial on our website.


Customer Services Supervisor

Hours Mon-Sun 8am - 11pm

In an effort to improve our level of support, we have designed a management escalation program to address problems that have not been resolved to your satisfaction. If you believe your ticket was not resolved correctly or within our maximum response time of 3 hours, please let our Customer Services Supervisor know by quoting the ticket number that you received in the auto response email as well as your Client ID or Client Area Email Address.

The supervisor has the means and the authority to get things done for you; feel free to e-mail him directly when you have a problem that isn't resolved through the regular channels.

  • Email: super@digiserv.biz
  • Average Response time: 30-60 minutes
  • Maximum Response time: 3 hours

Abuse Department

Hours Mon-Sun 8am - 11pm

If you feel you have discovered a violation of any area of our Acceptable Usage Policy please report it directly to us. If available, please provide the IP address used to commit the alleged violation, the date and time of the alleged violation, including the time zone or offset from GMT and evidence of the alleged violation.

  • Email: abuse@digiserv.biz
  • Average Response time: 15-30 minutes
  • Maximum Response time: 3 hours

Pre-Sales Contact Form

    • Company Details
      DigiServ Technologies CC
      CK No.: 2004/008612/23
    • Office Hours
      Monday through Friday
      8:00am - 6:00pm (SAST)
    • Mailing Address
      PO Box 119, Seadoone, Amanzimtoti
      KZN, 4141, South Africa
    • Fax
      +27 (0)86 565 0039 (fax)
    • Management Team
      The followind details are only for legal reasons, please refrain from using it for requesting/calling support.

      Email  management@digiserv.biz
      Tel: +27 (0)31 916 5389 (legal reasons)

      ** NOT to be used for Support **