Switching Hosting Providers?
1-2-3 DIY Instructions on Changing Hosts
Less the Downtime & Hassles!

How to change hosts without downtime

The process of changing hosting providers is simple and can be accomplished with minimal hassle and downtime provided certain steps are followed in order. Clients changing hosting service are usually already frustrated and unsatisfied at some level with web hosting. It is our hope that this guide will serve as a road map to a hassle free and successful web hosting experience moving forward.

Firstly there is this one important thing you need to remember, DO NOT TERMINATE YOUR EXISTING HOSTING ACCOUNT until the very last step. You may be very unhappy with your current hosting but it is essential that your current hosting account remains active until you are 100% sure your site is all operational with us.

If you follow the steps below you should be able to transition from your old host to us without any downtime to your web site.

1. Backup All Your Files From Your Old Hosting Account

This is a relatively simple process, but can be time consuming depending on the size of your web site. Ensure that you have a full working copy of your website files, databases, etc... stored on your computer. Download or record any pertinent email address settings, passwords, log file data, statistic reports, etc. from your current host. Remember that you cannot cancel this account yet even though you have backed up all your files.

2. Order Your New Hosting Account

Simply select a web hosting package from this page and follow the online ordering process. Save and print your "Activation Letters", and/or send this email to your web designer. (they'll know what to do with this information.)

3. Upload All Your Files To Your New Account

Once you have backed up your files on your old hosting account, it is time to go to your new hosting account and upload the backups. Using the details provided in the Activation Letters; upload (using FTP) your website files to your new service with us, install and configure any databases, scripts, etc.

4. Create Your Mail Accounts

Once you have backed up your files on your old hosting account, it is time to go to your new hosting account and upload the backups. Using the details provided in the Activation Letters; upload (using FTP) your website files to your new service with us, install and configure any databases, scripts, etc.

5. Checking of Your Files and Links

Now it is time to check all the pages of your web site and verify that all links are working correctly on your new hosting account. To do this you will need to use the temporary URL that is provided in your Activation Letter for your web site.

6. Changing Your DNS (Nameservers) - Domain Transfer 

If you are now certain that your files have all been uploaded correctly and the links within your site are working correctly, you can change your DNS (domain name servers).

Do It Yourself
The place to change the DNS addresses is whoever your domain name is registered with. If you registered the domain name through a registrar, you will need to login to their control panel and change the DNS servers there. If it was registered with your old host, you will need to login to their control panel and change the DNS entries there.

Let Us Handle The Domain Transfer For You
After the account has been setup adequately let us know and a domain transfer request will be sent through by a Support Staff Member. All you have to do is contact the organisation managing the domain and inform them of the transfer and as to accept the transfer request.

7. Wait For DNS Changes To Propagate

After you have changed your DNS (domain name servers) you will need to wait between 24-48 hours for your domain to propagate across the internet. During this waiting period your site will still be served from your old hosting account, as the DNS propagates your site will be served from your new hosting account. Once the propagation has completed all requests to your domain will be served from you new hosting account. 

Double-check the email settings in your email software to make sure your settings work with the new service. (your mail server entries should read something similar to "mail.yourdomain.com")

8. Cancel Your Old Account

Make sure you wait at least 48 hours for the domain name to propagate, and make sure that your domain name is resolving to your new hosting account before cancelling your old account.

* The process of modifying a domain name (commonly referred to as transferring) is the area most customers incur problems. Close attention to this step will insure a smooth transition.

By following these steps you should now have successfully transferred your web site from your old host to us without any downtime. We are always here to help, should you require any assistance or have any queries do not hesitate to contact us.