Why Should You Choose Us?
Here are 15 reasons why you should!

Choosing a host for your web site can be a frustrating process. Naturally, you're looking for a host that combines all of the right features for the right price. You're looking for a host that respects you as a person, not treat you as just another number, and will do everything possible to make you happy. There's a million hosts out there... why should you choose us?

Here are the key reasons for choosing DigiServ


100% Commitment to Customer Satisfaction

Our number one goal is customer satisfaction. Our team works together to make that possible. Whether it's walking you through a domain transfer or account setup, or troubleshooting a difficult script, we'll do what it takes to keep you happy. We offer a complete online Knowledge Base, documenting just about everything we offer. If you can't find it there, our Customer Support team would be more than happy to help you. In addition, if you ever encounter unsatisfactory customer service, please voice your complaints to our Complaints Department or Director. We will always strive for the betterment of our primary goal: true customer satisfaction. We understand that our true concern for our clients is something that competitors are lacking.

At DigiServ™, we are striving to take customer service to a higher level. From the minute you sign up for our services you'll feel completely at ease with our personal, friendly customer care service. We understand your needs and that dealing with support crews should be a pleasant experience -- not the hair-raising, stressful nightmare that many people go through with other providers. We are well known for having a fast, friendly, and caring support team. We strive to make every support experience as gratifying as possible. If you're not satisfied, we'll do everything we can to resolve the situation. Great customer care isn't just a dream -- it's a reality at DigiServ™.

Our Track Record

We have been in business for 14 years now, and we plan to be here not just for another 14 years but for the next 100. We are not here to sell as many servers as possible, or cram as many customers as we can onto one single server. We are here to help your business grow. We are here to be helpful and friendly. We are here to prove our reputation to you. Every day we are privileged to have you as a customer.

All our testimonials shown on our website were sent to us spontaneously by our amazing customers. This is without a doubt the page that we are most proud of on our entire website!

Read our Testimonials

Strategic Partnerships

We have teamed up with some of the key players in web hosting related services to be able to bring our customers amazing discounts & offers. These partnerships allow you to take full advantage of everything DigiServ™ has to offer, helping you maximise the benefits of using DigiServ™ for your business. We are also continuously looking into partnering with other key industry players to bring you even more amazing discounts & offers.

Free Email Support by real Humans

Our management is pro-actively involved in the every day tasks of not only running the business but with staff as well as communication with customers. Management monitors all incoming and outgoing support requests, may it be to our Billing Department, Sales or Support. All queries are monitored and don't be surprised if you sometimes get a direct response from the director himself.

It is just another thing that sets us apart from the competition. With larger "corporate" companies you will not find that personal touch. Escalating issues in those environments can be at times tedious, timeous and frustrating for the customer as the matter is referred from department to department. Why should it be so difficult to get hold of the management of a company just to escalate something to ensure that it is done correctly and resolved?

By being pro-actively involved with customers on a daily basis it is just another way of us ensuring that you as the customer is taken care of and letting you know we are people that care, people that you can trust. We are passionate people, and it shows.

Our email support service is by far our most popular method of requesting support by our customers. Our Customer & Technical Support Team handles all Level 1 to 3 support submitted through email. We guarantee a maximum response time within 3 hours. If we are running a little behind schedule your ticket will be automatically escalated after 3 hours to an available agent to handle your support request.

100% Full Control

You can manage all aspects of your account 24 hours a day, 7 days a week. By the click of a mouse, you can administer your disk storage, email accounts, directories, cgi-bin, and all the special features that we offer you. Some of such special features include your resource meter and site statistics. You can even add additional features to your account instantaneously, as you need them. You will never have to wait for us to add things like additional email accounts, mailing lists, hit counters, or even sub-domains!

Feature-rich Hosting for a Sensible Price

We don't claim to be the cheapest host around, and we know we're not. However, we believe you get what you pay for. All of our accounts come with a generous list of standard features, along with almost infinite expandability, and service from our fast, caring, and professional Customer Support team.

Low-site to Server Ratio

With high performance servers and a low site-to-server ratio, your site will load fast even during peak usage. We do not oversell our server resources and we never, ever plan to. You can be in complete piece of mind in knowing that that what you pay for is entirely what you will get. We will not oversell or over-pack our servers – in other words, we will not risk the stability and performance of our customers it is just not worth it.

Data Security and Piece of Mind

We take the security of your data very seriously. All of our customer's accounts are hosted on hardened servers, meaning that no one will be going where they should not be or disrupting your service. For extra piece of mind, your data is also backed up ever night so should the worse come to the worse, your data can be recovered.

Connectivity

Our servers are connected to multiple Internet backbones, ensuring that our servers are in close proximity to you and your visitors. Because we are connected directly to one of the largest backbones, your web site will always be available and fast for visitors to visit.

Reliability

All our servers and the components that make up our network are monitored 24 hours a day, 365 days a year. In the event of an unscheduled outage, be it a component failure, software crash or connectivity disruption, our monitoring system will immediately notify an engineer. At the same time our systems will attempt to fix the problem automatically, be it diverting our connectivity over a redundant circuit or restarting a failed service. This pro-active monitoring allows us not only to promise our customers up-time, but to also deliver on this promise. Reliability doesn't stop there. We understand that it is crucial to only use reliable and scaleable hardware which is why we only use the highest quality servers for all Web and e-mail serving. Our network uptime has constantly been above the industry margin with an aggregate monthly availability of 99.998%.

Top Quality Hardware

Smart system administrators will always tell you one thing about hardware: "It will always eventually break." That's a fact of life, and of computers. Good for hardware stores, bad for websites. A good thing is that DigiServ™ invests so much into brand-name, top-of-the-line hardware.

We monitor all hardware 24/7 and replace hardware quickly when it breaks. We also are constantly testing hardware and attempt to replace hardware before it breaks. Finally, we keep your data in frequent backups and can restore your website from a backup should anything happen.

30 Day Money Back Guarantee

Our web hosting packages are provided on superior quality servers. In fact, we're so confident of the quality of our packages, we offer a 30-day money back guarantee on all hosting purchases! On top of this we guarantee 99.9% uptime, if your server goes down we'll be glad to credit you.

Money Back Guarantee Policy Uptime Guarantee Policy

Honesty

Honesty and transparency is not just common practice here, but is absolute policy. We attach no fees that are not presented up front. You will incur no fees for "fast track" account setup. We have no hidden charges whatsoever - what you see is what you pay. All customer accounts are normally setup and good-to-go within 1-2 hours upon receipt of proof of payment.

You should be aware of very cheap or free services provided by other hosting providers, chances are there will be some untold hidden costs somewhere. Web space in particular could come with pop-up adverts and the hosting company's own banners - not ideal for the professional web site you're looking for!

Lucrative Affiliate, Loyalty and Reseller Programs

People feel comfortable sending their friends, family, and clients to us because they know that we will not only meet, but exceed their expectations. Why not earn money at the same time? With an affiliate program that offers high income from every sale, and a reseller program designed with the reseller in mind. It just makes sense.

As a way to show our appreciation to our existing customers who refer new customers to DigiServ™, we offer the Affiliate Partner Program. We love our customers. We know that our customers are responsible for our growth.

Affiliate Program Loyalty Rewards Program Reseller Program

Additional Discount Options Available

Prepayment Discount:

All 36 month prepayment options receive a massive 25% discount, while 24 month receives 20% discount, 12 month 15% discount, 6 month 10% discount and lastly 3 month options receive 5% discount! We also offer 1 FREE domain name registration on selected hosting packages and prepayment terms.

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