We would like to remind clients that they are able to submit, view, and respond to tickets from one location and that is the Client Area.

Even though the Support Centre is still a place to submit tickets for non-customers, it is REQUIRED that all current clients submit tickets from the Client Area or as an alternative by email as long as the email address you are sending from is added as a primary email address or an additional contact in your Client Area. Support tickets received from an email address not listed in your Client Area will be automatically closed without a response.

We therefore ask that you login to you Client Area to update your details and use your Client Area as a central point for opening Support Tickets.

How to open a Support Ticket through your Client Area

  1. Login to your Client Area.
  2. Next click on “My Support Tickets”.
  3. Next click on “Submit Ticket”.

You can also view and respond to your ticket by clicking on the Ticket Subject line.

Tuesday, April 22, 2008

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