Why have my services been suspended if I have paid?

It is possible that you have made the payment too late and it has not yet reflected on DigiServ’s bank statement. There are a number of reasons why this could happen and provision should be made for delays in transfers between financial institutions and payment should be made to DigiServ not later that the first invoice unpaid reminder. Payments should generally be made within 6 days of the invoice becoming due for payment.

It may also be possible that you have used the incorrect reference number. We strongly advise that you confirm payment with us.

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