I get a connection failure when trying to download or send e-mail

When you try to download e-mail into your mail client, such as Outlook, Netscape, or Eudora, you experience a connection failure message. This usually occurs when a malformed e-mail message was sent to your e-mail account and your mail client cannot process the mail.  While it does not stop your e-mail from being delivered to your mailbox, your mail client cannot download any mail after this message was delivered.

To resolve the problem, log into your webmail. Once you've logged in, look for any message in your inbox that has a subject of and sender of . Delete it. Look for any other potential problematic e-mails, such as spam, or mail with attachments from people you do not recognize. Delete those as well.

Once you've deleted the bad mail, try downloading into your mail client again. It should now download any remaining mail in your webmail inbox. 

The next thing to check is if your ISP is blocking Port 25. Many larger ISP's block port 25, which is used to send e-mail. This will cause a connection failure when you try to send mail. This means you may have to use an alternative port 26 to be able to send mail.. 

If you continue to have problems, please submit a support ticket and we will be happy to look into the problem for you.

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