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Portal Home > Knowledgebase > Windows Hosting > Windows (Helm USA) > E-Mail


AOL mail bounces with 421 SERVICE NOT AVAILABLE message
AOL will, from time to time, block our servers from sending them mail. When AOL is blocking our...
Do you support Mass E-mailing? What are the limits?
If you are using web scripts to send e-mail, the maximum number of e-mails you can send out at a...
How do I change my e-mail password?
You can change your e-mail password in one of two ways. 1.  Log into Helm, click the...
How do I set up new POP mail accounts in the Helm Control Panel?
You'll need to log into Helm to start setting up your e-mail account. To do this, log into the...
How do I use webmail to check my e-mail?
We offer a free webmail service which allows you check your e-mail from anywhere you have an...
How many e-mails can I send out at a time?
If you have a newsletter or mailing list, you can send out up to 2000 e-mails at a time using...
I am getting over quota messages when trying to send or receive mail
If you're trying to send/receive an e-mail and you're getting over-the-limit messages,...
I get a - 550 5.1.1 User unknown; rejecting - message
When you try to send an e-mail, you get an immediate "550 5.1.1 User unknown;...
I get a - 550 Authentication is required for relay - message
When you try to send e-mail through your mail client (such as Microsoft Outlook), you get a...
My ISP is blocking SMTP port 25. Do you have an alternate?
If you can receive mail but can't send mail through DigiServ's mail servers, your ISP may be...
SmarterMail displays the wrong time an e-mail was delivered
SmarterMail allows you to set the time it displays an e-mail has arrived based on your time zone...
What are my mailbox size allowances?
You are allowed to send and receive no more than 20 MB at a time to allow for large attachments....
What does Store and Forward mean?
Store and Forward allows you to keep a copy of all incoming e-mails to a specific mailbox, but...
What is the Incoming (POP) and Ougoing (SMTP) Server?
When setting up mail, we recommend you use mail.yourdomain.com for both the incoming and outgoing...
What should my POP3 username/password be?
You first need to ensure you have set up your mail accounts in the Helm control panel before...
What SMTP e-mail software do you support for my programs?
We support Microsoft SMTP using CDONTS and CDOSYS. To send e-mail from your scripts, all you...