Articles

 Dangerous Attachments

The following file-types (email attachments) in this extension list are being blocked for...

 Do you screen for viruses, SPAM and malicious file types?

We make use of anti-virus and anti-spam software to control the amount of malicious and...

 How do I report SPAM?

DigiServ uses a blacklisting service to filter unsolicited e-mail, known as SpamCop. This service...

 I am unable to send emails through the standard SMTP port, what now?

If your ISP is blocking relaying through the standard SMTP port on 25 it is advisable to change...

 I cannot download or send e-mail!

If you are having problems downloading e-mail, check the following: Log into your e-mail account...

 I cannot send or receive email from my email client

1. First make sure that you can ping the pop3/smtp server. See the following KB article for...

 I get a connection failure when trying to download or send e-mail

When you try to download e-mail into your mail client, such as Outlook, Netscape, or Eudora, you...

 Spam and Virus Protection

We currently utilize ASSP on all our cPanel Linux servers as well as our local Windows servers....

 What can I do to reduce the amount of spam I get?

Spam is unsolicited, unwanted mail sent to your mailbox. Spammers use many sneaky tactics to fool...

 What is a Catch All account?

A Catch All account is a default mailbox where all mail that isn't destined for a specific...

 What is an Auto Responder?

An auto responder is an automated reply to an incoming e-mail.  Thus, if you configure an auto...

 What is SPAM?

Spam is a generic term that refers to the act of indiscriminately sending unsolicited, unwanted,...

 You are receiving duplicate e-mails

This problem normally happens with Outlook users. Interruptions in the download process cause...