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I deleted some files accidentally. How do I retrieve them?




We can normally retrieve the previous night's files for you and may be able to go back as far as 10-14 days. We charge a R150 per incident restore fee. To have us restore a file for you, please submit a support ticket with the exact directory and filename you wish us to restore. We cannot guarantee the files restored will bring your site back to its last status depending on how long ago the last backup was made, or how severe the loss of files is (i.e. completely deleted domain, which would include deleted mail folders, mail, databases, and other settings).

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