Legal Notices
Domain Name Transfers

The following shall apply where the Services include or consist of domain name transfer services:

1.1. The Customer is responsible for accepting the transfer ticket/s of their existing domain name to and from DigiServ™. DigiServ™ will attempt to assist the Customer where possible.

1.2. If a transfer of a domain name (or DNS information) is not successful on the second attempt, then the onus falls on the Customer to continue with the transfer process.

1.3. The Customer is responsible for all costs related to such a transfer.

1.4. The Customer is responsible for the hosting fee from the date of set-up on DigiServ™ servers. DigiServ™ will not refund any hosting fees should the client fail to make the necessary changes to their DNS settings or decide not to make the changes.

1.5. The Customer must submit a valid cancellation of the service in the event that the domain name transfer or DNS update fails to complete.

1.6. DigiServ™ will not be held responsible for any delays caused by any Registry or Registrar.

CO.ZA Domain Name Transfers to another Registrar

2.1. You are able to transfer your Domain Name to another Registrar at any time other than during the grace period.

2.2. If you want to do so, a specific process has to be followed. This process has been laid down by the Administrator in the Administrator Policies.

2.3. Upon applying to change the Registrar information for a Domain Name through the registry system, the gaining Registrar will commence a Registrar Change Process, which will ultimately result in the proposed changes being implemented.

The Table below illustrates the voting outcome when you request your Domain Name to be transferred to another Registrar. The Administrator (Registry) will send the Registrant and the losing Registrar an email which requires a vote to complete the transfer process. The various outcomes are demonstrated in the table below according to the voting actions. For example should both the Registrant and the losing Registrar vote Yes (Y) then the transfer will take place immediately.

"Y" – Authorise Transfer "#" – Do Nothing "N" – Decline Transfer
Scenario Losing Registrar Registrant Outcome
1 Y Y Transfer immediately
2 Y N Transfer on expiry of pending transfer period (5 days)
3 Y # Transfer on expiry of pending transferperiod (5 days)
4 N Y Transfer immediately
5 N N Reject Transfer on expiry of pending transfer period (5 days)
6 N # Reject Transfer on expiry of pending transfer period (5 days)
7 # Y Transfer immediately
8 # N Reject Transfer on expiry of pending transfer period (5 days)
9 # # Reject Transfer on expiry of pending transfer period (5 days)