Legal Notices
Payment & Cancellation Policy

Although DigiServ™ reserves the right to change prices of accounts or services at any time, all pricing is guaranteed for the period of prepayment. Payment is due every 30, 90, 180, 367 or 730 days, following the due date that is indicated on your last invoice. For each successive period, your hosting subscription is renewed automatically unless we are notified otherwise. We require notification of non-renewal with at least 30 days notice but not more than 60 days prior to the renewal date. You must have all account information to cancel and send your notification via email to billing@digiserv.biz If you do not provide this notice, you will be charged for the next terms rate.

Billing period is determined by the payment plan you chose at the time of ordering. We accept Bank Transfer (EFT), Debit Order, PayPal, PayFast and Credit Card payments (through PayFast).

All deposits, set-up fees and domain name registrations paid to DigiServ™ are non refundable.

PLEASE NOTE: NO Cheque or Cash Deposits Permitted. 

If you make a Cash Deposit into our FNB bank account you will be fully responsible for all banking charges associated with such a deposit. In other words you will be held liable (we will claim this cost from you) for the Cash Deposit Fee that our bank (FNB) charges us for your Cash Deposit. You will be charged R46.00 per Cash Deposit for all amounts under R100.00 and an additional 2% on the total amount should the deposit exceed R100.00. This is applicable to all Cash Deposits and not on a per Invoice basis since FNB charges us for every single Cash Deposit. We strongly recommend though that you use alternative payment options that we offer and avoid making use of Cash Deposits. 

DigiServ™ invoices are exclusively accessible through the client area. We DO NOT email, fax or post (slow mail) out invoices.

Debit Order Instruction Form

Please complete the following form and return to us by Fax to 086 565 0039 or by E-Mail to: billing@digiserv.biz

Late Payments

Any account whose payment status is not current as of 7 Days after due date is deemed late. Invoices are generated 30 days prior to due date.

An "Invoice Unpaid Reminder" will be emailed to you 7 days before the Invoice is due and an "Overdue Reminder" 1 day after due date. Should payment still not be received within 7 days after due date our automated billing system will suspend the account and a "Suspension" email will be sent to you. THE CLIENT is still responsible for the monthly hosting fee while the site is suspended.

You will also receive a "Second Overdue Reminder" 5 days after due date and a "Third Overdue Reminder" 10 days after due date. Any invoice not paid within 8 days after due day will incur a Late Fee of R50.

On the 21st day after due date (51 days since the Invoice was generated) the suspended account will be terminated from our servers including all website files, databases, backups and emails. Should you wish to re-instate your account after the termination process we would not be able to provide you with a backup since this will also be deleted from our backup servers upon termination. A re-activation fee of R155 will be charged to your account if the hosting account has been terminated. 

You shall be responsible for any and all expenses incurred by DigiServ™ in recovering overdue amounts and shall pay interest on them at a rate of 2.5% per month until the outstanding balance is paid in full. Furthermore if the account has been terminated due to non-payment and THE CLIENT wish to reinstate this account THE CLIENT is subject to a minimum of a six (6) months subscription and a reactivation fee of R155.

  • DigiServ™ may record and transmit details of how the Applicant has performed to a Credit Bureau, and how the account is conducted by the Applicant in meeting their obligations on the account.
  • DigiServ™ may temporarily deny service or terminate this Agreement upon the failure of THE CLIENT to pay charges when they become due. Such termination or denial will not relieve THE CLIENT of responsibility for the payment of all accrued charges, plus reasonable interest and any collection fees.
  • Accounts which are overdue for 90 days will incur a R200 penalty fee added to the balance previously due.
  • In the event of non-payment, you agree to DigiServ™'s right to place a "non-payment" page on your domain. Furthermore you agree that DNS of your domain will remain unchanged until full payment for the outstanding balance on your account has been received by DigiServ™.
  • DigiServ™ will not be held responsible for any damages, losses or claims as a result of a site being suspended.
  • Un-suspensions may take one or more working days if manual payment is selected.
  • All account queries must be done via email or a support ticket. Enquires via Telephone will not be accepted.
  • No account queries will be entertained after 30 days of invoice.
  • No account queries will be entertained once the hosting have been cancelled

To Cancel Your Account

You may use any of following methods to deliver a written notice of cancellation:

Online: Please email billing@digiserv.biz and we will complete the cancellation request on your behalf. 
OR complete the cancellation form found in your client area. A confirmation email will be sent to you after your cancellation request has been submitted.

Setup fees, when applicable, are nonrefundable. You are obligated to pay for your account even if you do not use it. Because we have provided you with usernames, passwords, DNS entries, and an IP address, you have the ability to use your account. The fact that you do not do so is not relevant - you are still obligated to pay for the account. Even an unused account uses valuable system resources that could be used for other customers. If you have a past-due balance on your account at the time the account is closed (either by your request or due to non-payment), the remaining balance must be paid within 30 days of when the account is closed. If we do not receive payment on the remaining balance in that time, we will begin efforts to collect any fees owed. We also reserve the right to report your unpaid balance to the Credit Bureau.