DigiServ™’s proven record and current standing monthly average of an aggregate monthly 99.998% network uptime sets a new standard for reliability. It translates to less than 35 seconds of downtime per month. Something very rare in today's industry. Read on to find out why we have excellent uptime and why we can guarantee this!

How can DigiServ™ guarantee this reliability/uptime?

The strength of our infrastructure and support systems makes it possible for DigiServ™ to offer an industry-leading 99.9% Guaranteed Uptime policy, covering all Web sites hosted on our shared hosting servers. Subject to the terms of the Guaranteed Uptime policy ('SLA'), a customer's Web site will be up and available at least 99.9% of the time in any given calendar month, or the customer will receive a credit towards his or her next month's Web hosting services, according to the current Service Level Agreement.

Our Guarantee

We guarantee that our network will be available 99.9% of the time in any given month, excluding scheduled maintenance. This means that you should not experience network downtime of more than 43.2 minutes in any month counted from the first day of every month.  In the event that your web site is not available for more than 99.9% within a month, DigiServ™ will credit the following month's service fee according to pro-rata for the downtime. The domain name being credited must still be active on our systems during the month following the downtime to receive credit. Maximum credit shall not exceed the basic monthly service charge for the affected month. Credit can only be applied to services for the specific domain name that experienced the downtime and does not have a cash value.

How do you maintain a good uptime record?

All our servers have what we like to call watchdogs. If any vital server component such as e-mail, web server, excessive cpu load, or hardware fail then we will automatically receive notification via SMS with the server ID every 5 minutes until the problem is fixed. This system has allowed us to quickly correct problems that may go unnoticed for long periods of time, it also gives us peace of mind knowing that we can meet and exceed our 99.9% uptime guarantee.

What has your uptime been for the past 6 months?

Although it is hard to summarize the data for all of our servers in our Network Operations Centre (NOC), we estimate our uptime has been 99.998% over the past 6 months (plus or minus 0.002%).

DigiServ Service Level Agreement

Coverage

This Web Site Availability Service Level Agreement applies to YOU if YOU have ordered *any* hosting plans ("Service") and YOU are in good financial standing with DigiServ™.

Service Level

DigiServ™ endeavours to have network connectivity available for http access by third parties 99.9% of the time ("Web Site Availability").

Credits

In the event that there is no Web Site Availability, DigiServ™ will credit the monthly service charge for the Service as calculated below and as measured 24-hours a day in a calendar month, with the maximum credit not to exceed the monthly service charge for the affected month:

In order for YOU to receive a credit on YOUR account, YOU must request such credit within seven (7) business days after YOU experienced no Web Site Availability. YOU must request credit by sending an electronic mail message to billing@digiserv.biz. For security, the body of this message must contain YOUR account number/domain name, the dates and times of the unavailability of YOUR web site, and such other customer identification requested by DigiServ™. Credits will usually be applied within sixty (30) days of YOUR credit request. Credit to your account shall be YOUR sole and exclusive remedy in the event that there is no Web Site Availability.

Restrictions

Credits shall not be provided to YOU in the event that YOU have no Web Site Availability resulting from (i) scheduled maintenance, (ii) YOUR behaviour or the performance or failure of YOUR equipment, facilities or applications, or (iii) circumstances beyond DigiServ™'s reasonable control, including, without limitation, acts of any governmental body, war, insurrection, sabotage, embargo, fire, flood, strike or other labour disturbance, interruption of or delay in transportation, unavailability of interruption or delay in telecommunications or third party services (including DNS propagation), failure of third party software or hardware or inability to obtain raw materials, supplies, or power used in or equipment needed for provision of YOUR Web Site.

Limitations

On-line problems occur continuously. There might come a time when you cannot access your web site or any other services. This is not necessarily due to DigiServ™. Perhaps your ISP is experiencing technical difficulties, or there might be a routing problem between your ISP and DigiServ™, making communication difficult or impossible. We cannot bear the responsibility of such problems. Our monitoring agents determine the uptime of our service, and not any one client's experience.